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Crucial Conversations for Mastering Dialogue

A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. When conversations turn crucial, people tend to follow one of two ineffective paths: they either speak directly and abrasively to get the results they want but harm relationships, or they remain silent with the hope of preserving relationships only to sacrifice results.

Learning Outcomes

• Identify problems contributing to poor results and broken relationships.
• Keep composure when feeling angry, defensive, or intimidated. Spot the warning signs that indicate safety and dialogue are at risk.
• Identify victim, villain, and helpless stories you might be telling yourself to justify behavior.
• Recognize when you are at cross-purpose and take steps to rebuild safety and return to dialogue.
• Find and cultivate mutual purpose with those who hold opposing viewpoints.
• Turn each Crucial Conversation into a course of action that leads to results.Ìý

Who should attend
Crucial Conversations training is appropriate for employees at all levels of the organization. Supervisors, managers, and executive leaders will find the course to be particularly relevant to their work. There is a cost of $272 to take this training. You will be asked to provide a department speedtype.

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Employee Management and Compliance Essentials

This blended course provides managers and supervisors with a comprehensive overview of legal guidelines, campus policies, and É«ÊÓƵÏÂÔØ practices related to employee management and development.

This course includes live facilitated sessions as well as self-paced modules to fit your unique schedule. Participants who attend all live sessions and self-paced online modules are eligible for a certificate.

Learning Outcomes

• Pre-employment essentials (position management, compensation, and recruitment).
• Employee development guidelines and strategies (onboarding, performance management, and progressive discipline).
• Special topics in employee management (federal and campus policies and procedures related to discrimination and harassment; the Americans with Disabilities Act; and the Family Medical Leave).